Why am I seeing a blank screen when accessing the platform?
If you are encountering a blank screen while trying to access the platform, the issue could be due to several factors. Here’s what you can do depending on your situation:
1. I've accessed the platform before but now see a blank screen. What should I do?
If you’ve successfully accessed the platform in the past but are now seeing a blank page, try the following steps:
Clear Your Browser’s Cookies and Cache: Sometimes, outdated or corrupted data stored in your browser can cause issues. Clearing your cookies and cache often resolves this.
Try a Different Browser or Device: If clearing cookies and cache doesn’t work, try accessing the platform using a different browser (e.g., switching from Chrome to Firefox) or using another device.
2. This is my first time accessing the platform, and I'm seeing a blank screen. What should I do?
If this is your first time trying to access the platform and you are greeted with a blank screen, please contact our support team for assistance:
- Email: jnjsupport@cepamobility.com
Our support team will promptly investigate the issue and help you gain access to the platform.
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