If you are having trouble watching videos on the platform, the first thing to consider is if you are currently connected at a reasonable speed to watch videos online; a good reference is the following table from Google support for YouTube:
A quick way to make sure connection speed is not an issue is to check https://youtube.com/ and see if you can watch a video.
To make sure there is no issue with the platform, we can also try logging out of the platform and logging in again;
- Click on the following link: https://jnj.cepamobility.com/assesment/logout.jsp
- Log in back to https://jnj.cepamobility.com/ using Single Sign-On
If you're still having trouble, please try using a different browser (specially if you are using an iPad, as Safari might glitch when trying to access the video).
Finally, if that doesn't work, we suggest using a different device to watch the video, as this is known to solve this issue.
If you are still finding trouble watching the videos, please open a ticket or email jnjsupport@cepamobility.com
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