The page froze and I can't continue.

This can happen when your device is low on memory - too many open tabs, for example. Let's go through some possible solutions:

Procedure 1:

1. Close the browser
2. Reopen the browser and go to https://jnj.cepamobility.com
3. Log in using Single Sign-On

Procedure 2:

1. Click on the following link: https://jnj.cepamobility.com/assesment/logout.jsp
2. This will make sure you are completely logged out of CEPA's platform
3. Log in using Single Sign-On

Procedure 3:

1. Try accessing the system from another device with an internet connection.

If you are still getting a blank screen, or you're having any other issue, please email jnjsupport@cepamobility.com or submit a ticket so we can help.